Service Terms and Conditions

Terms and Conditions

Cape Shark Encounters is a business in the activity industry
Return and Refunds policy

The provision of goods and services by Cape Shark Encounters is subject to availability. In cases of unavailability, Cape Shark Encounters go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.

Cancellation policy

30 days cancellation before arrival 100% refund
29 – 15 days cancellation before arrival 75% refund
14 – 4 days cancellation before arrival 50% refund
3 days-24 hrs cancellation before arrival 0% refund

Customer privacy policy

Cape Shark Encounters shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Cape Shark Encounters bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Cape Shark Encounters via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Cape Shark Encounters separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
Cape Shark Encounters takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and Cape Shark Encounters chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Cape Shark Encounters may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Westside Trading 210 Pty Ltd based in South Africa trading as Cape Shark Encounters with registration number 2016/207171/07

Contact details:
Tell number: 021 418 3234
E-mail: accounts@capesharkencounters.com